Historically, the Kilroy Realty Corporation provided access to its building on a building-by-building basis. Every time a third-party building management vendor needed access to service a building automation system (e.g., HVAC, elevator, or security systems), one of Kilroy's internal technicians needed to be onsite at a physical workstation to initiate the third-party user's access. This often led to delayed access and high costs due to technician travel time and resources, and it did little to ensure security or governance of who was accessing systems within Kilroy’s OT network.
Kilroy deployed View Remote Access across their portfolio of over 100 buildings to centrally provision, authenticate, manage, and audit third-party access to building systems. With View, they achieved: